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Do you have a money-back guaranteed?
Do you have a money-back guaranteed?
Yes, we have a 30 day money back guarantee. We believe that if we haven't made a difference in your life, we don't deserve your money.
What payment methods do you accept?
What payment methods do you accept?
Visa, Mastercard, Maestro, PayPal, American Express, and UnionPay debit and credit cards, Apple Pay, Google Pay, and Shop Pay.
The credit payment is secured by the strictest standards in the market (PCI-DSS LEVEL 1) which protect the business and the customer in the maximum way against exposure of the credit data.
I did not receive an order confirmation/tracking number to my email
I did not receive an order confirmation/tracking number to my email
We send an order confirmation/tracking number immediately after the order is placed. Sometimes the email entered is incorrect or our email has landed in spam. Please check your spam box, and if you did not find the order confirmation email/tracking number, send us a message with the name you entered in the order and we will help check why the email did not arrive.
Can I cancel my order?
Can I cancel my order?
Yes, however the cancellation must be within the first hour since you ordered otherwise we will not be able to locate your order.
I received a wrong/defective product
I received a wrong/defective product
We are very sorry for the inconvenience. Our team works hard to ship exactly what you ordered, but sometimes mistakes happen. Please send us a message with the original order number and photos of the products you received and we will take care of sending you new products at our expense.
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When will I get my order?
When will I get my order?
At checkout, you will have the option to choose between three shipping options. These options are as follows:
Standard shipping (tracked): 7-16 business days- free
Insured standard shipping (tracked): 7-16 business days- 1.90$
Insured express shipping (tracked): 5-10 business days-9.90$
Each shipping method takes 1-2 business days to ship the order.
Shipping is worldwide.
Please note that all orders come with a tracking number to keep you informed about the status of your shipment.
My shipment is late for the time mentioned in the shipping method I chose.
My shipment is late for the time mentioned in the shipping method I chose.
We are very sorry, rarely the delivery can be delayed by a day or two due to a load of orders, we are very sorry for the inconvenience.
If you ordered express delivery and it is late, send us a message at support@raviyon.com and we will refund you with the amount you paid for the express delivery.
How can I track my order?
How can I track my order?
You can track your order here, by submitting your tracking number/order number.
How will I know that my order has arrived?
How will I know that my order has arrived?
We will send you a message on your mobile that your order has arrived.
I put wrong information in the order by mistake
I put wrong information in the order by mistake
Contact us quickly here, or at support@raviyon.com and if your order has not been sent yet we will change the information you entered to the correct information.
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Can I pay in cash?
Can I pay in cash?
Unfortunately, it is currently not possible to pay in cash.
Why am I not getting an answer?
Why am I not getting an answer?
Sometimes we have a load on customer service, we guarantee you will get a reply within 24 hours. Order cancellations will be answered first.
Can I order in a physical store?
Can I order in a physical store?
We are working on setting up physical stores in the United States this year, however it is currently not available to pay in physical stores.